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Shipping & Returns

  1. We happily adhere to the distance selling regulations giving our customers 14 days from receipt to return products for any reason for a refund as long as they are in unchanged condition, unused, never installed and in original packaging. Otherwise a 25% restocking fees will be charged. Electrical parts cannot be returned in any case whatsoever.
  2. All return requests must be submitted through your eBay account. If your order is faulty, incorrectly sent or any other issue you must contact our customer service department within 14 days of purchase for advice before returning the parcel. You will be expected to provide a detailed explanation of the issue within a eBay message. We will be unable to further process the return until we have received this.
  3. All shipping and handling fees are non-refundable. Please note this applies even where the product is listed with Free P&P the cost of posting your order will be deducted from any refund! For exchanges if an item is purchased incorrectly, the buyer must return the item and pay for a reshipping fee in order to ship out a new item.
  4. We aim to process returns within 48 business hours of receipt of the return, but please allow up to 7 days for any exchange / refund. We cannot be responsible for any parcels lost in the post, therefore please make sure all returns are sent by recorded post and you keep your receipt as proof of postage. If any part is received back in an abused/neglected and or dirty state or with no regard to protect it during transit we will simply return the part back to you.

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